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Frequently Asked Questions


  • Mon–Thurs: 11 AM – 9 PM

  • Fri–Sat: 11 AM – 10 PM

  • Sun: 12 PM – 8 PM

Need something earlier or later than that?
If you’re planning ahead, we can often help with before or after hours pickups/deliveries.

✔ Everything is made from scratch
✔ We use all-natural flavors (never artificial)
✔ Custom orders are our thing
✔ You can Build Your Own Cookie (the OG concept that started it all!)

It’s simple — and dangerously fun:

  1. Pick your base cookie (Honey Sugar, Brown Butter Chocolate Chunk, Peanut Butter, etc.)

  2. Choose your frosting (vanilla cream, cream cheese, marshmallow fluff… all made in-house)

  3. Add your toppings & drizzles (caramel, fudge, sprinkles, chocolate chips, cookie butter, and more)

Every cookie is custom-made right in front of you.
You leave happy — and probably holding two cookies instead of one.

  • Gourmet Cookies: Fresh daily — walk right in!

  • Cookie Cakes: Sometimes available same day, depending on schedule. Preorder recommended.

  • Cheesecakes: Please order 48 hours ahead.

  • Decorated Sugar Cookies: Best ordered 7–14 days before.

    • Holiday seasons may have limited sets available for walk-ins.

  • Catering: At least 72 hours recommended.

Yes!
We deliver within 25 miles for a small fee to account for time and gas- $20 minimum, or 10% of the order with a maximum of $75.

Yes — find us on DoorDash & Uber Eats. You can order by clicking "Order Pickup or Delivery" in the upper right hand corner of the website.

We sure do — nationwide!

Shipping Details:

  • $15 flat rate

  • Ships via FedEx or UPS

  • We ship Monday–Wednesday

  • Most orders arrive in 2 days

Cookies are baked fresh the day they ship and packed safely so they arrive gorgeous and delicious!

Not yet — they’re too delicate for multi-day travel.

We currently offer Gluten-Free Brown Butter Chocolate Chunk:

  • Available in-store Thursday–Saturday

  • Available for preorder any day in Large cookies, minis, cookie crust cheesecakes, and cookie cake

We do everything we can, but we are not a certified gluten-free facility.

We treat GF like an allergy: sealed boxes, separate tools, clean piping tips, toppings from original containers, etc.

Gluten Free cookies are baked first in a separate oven. The dough is also made on its own day with nothing that contains gluten to prevent cross contamination.

After baking, they are placed in individual boxes, then placed in another sealed container at the top of our warmer.

Yes! And they’re borderline famous.
Preorder recommended; same-day depends on our bake schedule.

Yes!

  • Preorders: 7–14 days preferred

  • Holidays: limited sets available in-store until sold out

Email or call with inspiration pics — we love bringing ideas to life.

Absolutely — weddings, birthdays, corporate meetings, school events, you name it.

Yep!

  • Spirit Nights (a portion of proceeds are donated)

  • Cookie Bake Sales (your group resells individually boxed cookies)

Absolutely, from 12-1000+ cookies, we do custom labeling, Logo sugar cookies, client gifts, branded cookie cakes, and more.

For that fresh-out-of-the-oven magic:

  • Oven: 350°F for 5 minutes

  • Air Fryer: 300°F for 1–2 min

  • Microwave: 10–15 seconds

  • Room temp: 3–4 days

  • Fridge: Up to 1 week

  • Freezer: Up to 3 months

Yes - please refrigerate after 4 hours.
Remove from refrigerator and let them soften for 30-45 minutes before enjoying.

We do!
It comes in a container, ready for you to scoop and bake at home! We can even customize it for you with your own mix-ins.

Yes — freeze up to 3 months, then thaw before baking.

Yes! Join our digital loyalty program and earn points toward FREE cookies and special rewards.